“Quick exit” option: There will always be a button visible on the screen.
When you open a PDF, never click on ‘save’ or ‘save as’, just ‘open’. In the event of having to exit quickly, close the PDF window and in the window behind click on the QUICK EXIT button.
Delete your browsing history to avoid leaving a trail after informing yourself.
Use incognito or private mode when browsing if you don’t want your browser to keep a record of the websites you visit and the content you download.
More information Information about technological security
Support service for victims of sexual violence
Need help?
+34 900 840 977. Available 365 days, 24 hours a day
+34 900 840 977. Available 365 days, 24 hours a day
Your rights
Don’t be afraid to ask anything you want to know. Our conversation will be totally private
What are your rights?
- You have the right to access social resources without filing a report.
- You have the right to file a report regardless of your nationality or the state of your legal proceedings.
- You have the right to support from the emergency social services.
- You have the right to psychological support.
- You have the right to access a support service in the event of needing it.
Contact
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Timetable: Available 365 days, 24 hours a day.
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Information about technological security
Consult the guidelines and tutorials here
Cookies
We use proprietary and third-party cookies for technical, analytical and customisation purposes, such as choosing the language in which to display the website. For more information, please consult our cookies policy (Opens modal window).
Cookies policy
The website at https://www.bizkaia.eus (hereinafter, the Website) uses tools to track browsing activity on the website and the IP address of the service recipient for the purpose of improving and guaranteeing the provision of services or technical operation of the website, distinguishing you from other users and analysing your browsing habits.
This Cookies Policy seeks to inform you clearly and precisely about the operation and function of the cookies we use.
What are cookies and why do we use them?
A cookie is a file that is downloaded to your computer when accessing certain websites.
Cookies enable a website to, among other things, store and recover information about the browsing habits of a user or their device and, depending on the information contained and the way in which the same is used by the device, may be used to recognise the user.
Current law allows us to store cookies on your device if they are strictly necessary for operation of this website. However, we need permission for all other cookies.
Types of cookies based on the managing entity
Depending on who manages the computer or domain from where the cookies are sent and who processes the data obtained, a distinction can be made between the following types of cookies:
- Proprietary cookies: these are managed by the Provincial Council of Biscay.
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Third-party cookies: these are managed by another entity, which processes the data obtained via the cookies.
This website may contain cookies belonging to the Basque Government, used for its own purposes and stored by domains other than those owned by the Bizkaia Provincial Council.
Types of cookies based on their purpose
- Technical cookies: these allow the user to browse a website, platform or application and to use the various options or services available, such as control data traffic and communication, identify the session, access restricted areas, request registration or participation in an event, use security elements while browsing, store content for video or audio playback, or share content via social media networks.
- Customisation cookies: these allow the user to access the service with some general characteristics predefined according to a series of criteria on the user’s device, such as the language, type of browser being used to access the service, regional configuration from where the service is accessed, etc.
- Analysis cookies: these allow the number of users to be counted and the browsing activity to be statistically measured and analysed for the purpose of improving the services made available. They may be proprietary or third-party cookies.
Duration of the cookies
- Session cookies: these collect and store data while the user is visiting a website.
- Persistent cookies: the data are stored on the device in an ongoing fashion and may be accessed and processed during a period defined by the cookie manager, which may range from a few minutes to several years.
Which cookies does this website use?
In each row you can find data relating to Technical cookies
| Name | Purpose | Duration | Owner |
|---|---|---|---|
| JSESSIONID | Session identifier | Session | Bizkaia Provincial Council |
| ASPSESSIONID | Session identifier | Session | Bizkaia Provincial Council |
| TS01 | Session identifier | Session | Bizkaia Provincial Council |
| LFR_SESSION_STATE | Session identifier | Session | Bizkaia Provincial Council |
| COOKIE_SUPPORT | Indicate whether the user has the cookie support activated | 1 year | Bizkaia Provincial Council |
| pc_tecnicas_bizkaia | Choose your preferences for acceptance of the block of technical cookies | 1 year | Bizkaia Provincial Council |
| pc_analitica_bizkaia | Choose your preferences for acceptance of the block of analytical cookies | 1 year | Bizkaia Provincial Council |
| pc_preferencias_bizkaia | Choose your preferences for acceptance/rejection of the block of preferential cookies | 1 year | Bizkaia Provincial Council |
| pc_terceros_bizkaia | Choose your preferences for acceptance/rejection of the block of third-party cookies | 1 year | Bizkaia Provincial Council |
| Kultursistema_session | Keeping the user’s session | 1 year | Kultursistema |
| CPLB | Contains information used by our load-balancing servers | Session | Provincial Council of Biscay |
| XSRF-TOKEN | To prevent CSRF (Cross-Site Request Forgery) attacks | 1 year | Kultursistema |
| _GRECAPTCHA | Protects the website from spam and brute-force attacks | 5 months |
In each row you can find data relating to Analysis cookies
| Name | Purpose | Duration | Owner | |
|---|---|---|---|---|
| dtCookie | Track a visit through multiple requests | Session | Bizkaia Provincial Council | |
| dtLatC | Measure the latency of the server to monitor performance | Session | Bizkaia Provincial Council | |
| dtPC | Necessary to identify the appropriate parameters for beacon transmission; includes session ID for correlation | Session | Bizkaia Provincial Council | |
| dtSa | Intermediate storage for actions spanning pages | Session | Bizkaia Provincial Council | |
| rxVisitor | Visitor ID to correlate sessions | Constantly | Bizkaia Provincial Council | |
| rxvt | Session waiting time | Session | Bizkaia Provincial Council | |
| iyrc-user-id | Distinguish users | 1 year | Bizkaia Provincial Council | |
| _ga, _ga_XXXXXXXXXXX | Analysis | To distinguish users | 2 years | Google Analytics |
| _gat, _gat_XXXXXXXXXXX | Analysis | To limit the percentage of requests | 1 minute | Google Analytics |
| _gid | Analysis | To distinguish users | 1 day | Google Analytics |
In each row you can find data relating to Personalisation cookies
| Name | Purpose | Duration | Owner |
|---|---|---|---|
| Idioma | Select the language preferred by the user | 1 year | Bizkaia Provincial Council |
| cookie-tramites-favs | Save favourite procedures in Prior Appointment | 1 year | Bizkaia Provincial Council |
In each row you can find data relating to Third-party cookies
| Name | Purpose | Duration | Owner |
|---|---|---|---|
| CLID | Identify a user’s first visit | 1 year | Microsoft Clarity |
| APISID | Store user preferences and information during page views with Google maps in them. | 2 years | |
| HSID | Store user preferences and information during page views with Google maps in them. | 2 years | |
| MUID | Store user preferences and information during page views with Google maps in them. | 1 year | Microsoft Clarity |
| NID | Remember their preferences and other information | 6 months | |
| SAPISID | Show personalised advertisements on Google sites | 2 years | |
| SID | Provide advertisement delivery or retargeting, provide fraud prevention. | 2 years | |
| SIDCC | Provide reliable web traffic identification. | 1 year | |
| SM | Used to synchronise the MUID between Microsoft domains. | Session | Microsoft Clarity |
| SSID | Provide advertisement delivery or retargeting, provide fraud prevention. | 2 years | |
| __Secure-1PAPISID | Create a website visitor interest profile to show relevant and personalised Google advertising. | 2 years | |
| __Secure-1PSID | Create a website visitor interest profile to show relevant and personalised Google advertising. | 2 years | |
| __Secure-1PSIDCC | Create a website visitor interest profile to show relevant and personalised advertising through retargeting. | 1 year | |
| __Secure-1PSIDTS | Create a website visitor interest profile to show relevant and personalised advertising through retargeting. | 1 year | |
| __Secure-3PSID | 2 years | ||
| __Secure-3PSIDCC | Create a website visitor interest profile to show relevant and personalised advertising through retargeting. | 1 year | |
| __Secure-3PSIDTS | Create a website visitor interest profile to show relevant and personalised advertising through retargeting. | 1 year | |
| __Secure-ENID | Necessary cookies to use website services and options | 1 year | |
| ar_debug | Refine advertisements. | 1 año | |
| MR | Indicate when MUID is refreshed | 6 months | Microsoft Clarity |
| XSRF-TOKEN | Indicate when MUID is refreshed | 1 hour | Kultursistema |
| _fbp | Store and track website visits | 1 year | |
| kultursistema_session | Keep the user’s session | 1 hour | Kultursistema |
| AEC | Detect spam, fraud, and abuse | 6 months | |
| SOCS | Store user cookies preferences | 13 months | |
| Locale | not available | Basque government | |
| _hegoa_coop_session | Create a session ID for users | Session | Basque government |
How to deactivate or delete cookies?
When first accessing the Website, the user may configure and accept or reject the cookies on this Website. Subsequently, the user may change or withdraw their consent at any time via this Cookies Policy or the settings page.
However, you may exercise your right to freely deactivate them and even delete the cookies on this Website at any time. This is done differently depending on which browser you are using. Here is a quick guide for the most popular browsers.
- Deactivate Cookies in Chrome
- Deactivate Cookies in Explorer
- Deactivate Cookies in Firefox
- Deactivate Cookies in Safari
- Deactivate Cookies in Edge
If you deactivate or delete cookies, certain features of the Website may no longer function correctly.
Changes to the Cookies Policy
The Website reserves the right to change this Cookies Policy under the terms provided for by current legislation. We therefore recommend that you revise this policy each time you access our website to see any changes and read the pertinent information.
Configure cookies
We show you hereinbelow the different categories of cookies that our web page uses. You can personalise your choice by accepting or rejecting these categories through the buttons enabled to that end. For more information, consult our cookies policy (Opens modal window).
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Technical Always active
These are needed to allow browsing on our website and for basic tasks related to correct website operation.